This error occurs with the following conditions:
- Username is incorrectly entered or does not match account
- If you are installing Medbase 2.0 software and have previously had a Medbase1.0 software, you will need to request a new password. This password will require a reset that will be available in the email account associated with the original Medbase software. It is important to ensure that you record all the prior username information and that the email is one you have access to as a password reset will be sent to that account.
- If you continue to experience login issues despite entering the correct credentials, please contact customer support. They can help verify your account details, connect you with the appropriate account manager, or assist you in resolving other login problems.