If you are unable to log into the software please try the following steps:
- If unable to log in after a new account creation, the most common reason is that the account has not been confirmed by logging into the email used for the account creation and clicking on the confirmation email. Please log into your email associated with the Meibox account and click confirm and try again
- If you have account that was functioning, but no longer is able to log in, the likely cause of this problem is due to a poor internet connection. If the software is unable to load and internet needs to be confirmed, please go to the website: www.speedtest.net to see if your internet speed is sufficient. Please see Computer Specifications for adequate minimum requirements for computer and internet speed.
- If you have an old Medbase 1.0 Software Account and unable to log in after installing Medbase 2.0 Software. If installing Medbase 2.0 software you will need to uninstall the Medbase 1.0 software from computer prior. If you are not uninstalling Medbase1.0 software, you will run into the inability to open the application. Uninstall all programs, reinstall and restart computer. After rebooting, request a forgotten password from the log in screen and confirm account by logging into your email account associated with the Meibox software.