John OBrien
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Activity overview
Latest activity by John OBrien-
John OBrien created an article,
Why is my MX2 not being detected?
Before troubleshooting, it's helpful to recognize common signs of a connection issue with your MX2 camera:LEDs on only one side of the camera flashing (particularly the blue LEDs)Software not recog...
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John OBrien created an article,
What to do if my software is freezing?
As the software is cloud based, a stable internet connection is crucial for the optimal performance of this software. The most common cause for software to hang and freeze during normal operations ...
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John OBrien created an article,
Why am I getting "Error: Invalid Email Reset Password Request"?
This error occurs when requesting a password for a username that does not exist. If you are a Medbase1.0 software user, it is important to ensure that the email for the reset password is a valid em...
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John OBrien created an article,
Why am I receiving "Error: Invalid login credentials, please try again"?
This error occurs with the following conditions:Username is incorrectly entered or does not match accountIf you are installing Medbase 2.0 software and have previously had a Medbase1.0 software, yo...
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John OBrien created an article,
What if I am unable to log into my account after installation
If you are unable to log into the software please try the following steps: If unable to log in after a new account creation, the most common reason is that the account has not been confirmed by log...
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John OBrien created an article,
What if the software won't load after installation?
Check to see if software meets Minimum Computer Specifications. To see existing computer specifications In Search Bar Type "Settings" Select System Select About Follow installation instruc...
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John OBrien created an article,
What do I do if I get Exception Error: E0434352 - Software Freezing During Image Capture?
If you receive the following error - Exception Error: E0434352 This error can occur when a cable is loose in the insertion at the camera head. After plugging in camera, secure cable into head by...
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John OBrien created an article,
What if I encounter issues capturing images?
If you are encountering an issue of being able to capture a meibography image with your MX2 follow the troubleshooting steps below: Open white light module to see if you are able to capture an imag...
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John OBrien created an article,
What if the images are too dark when capturing?
Image brightness can be adjusted for prior to the image capture process or after the image capture process. You can adjust the exposure of the images on the top of the image capture screen by adju...
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John OBrien created an article,
How do I specify where my images download?
Once in the home screen select option "Settings" Choose download location and select change to specify where to default image downloads: