If you are encountering an issue of being able to capture a meibography image with your MX2 follow the troubleshooting steps below:
- Open white light module to see if you are able to capture an image
- Open blue light module to see if you are able to capture an image
If yes to above, please use the following troubleshoots:
- Please uninstall current software and download the following new software https://production.boxmedicalcloud.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBL09WRGc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--8860609639bd0adda4f61bb104d4ced7439b4afd/Medbase_1.8_46.exe
- Plug MX2 USB cord and camera into a 5V charger into the wall for 3 hours.
- After 3 hours, re-test Meibography module. You should hear a filter click into place.
If problem persists, contact Box Medical Solutions at MX2support@optase.com